How can we help?

Email support@purgekit.example. We reply within 2 business days, usually sooner. Please include the email you sign in with and what you were doing when the problem happened.

My sign-in code isn't arriving

Check your spam or promotions folder. You can ask for a new code after 45 seconds. If you asked several times in a few minutes, wait a little before trying again — we limit codes to stop misuse.

It says I have too many Macs

Your plan covers a set number of Macs (Solo 1, Family 3, Team 10). Open Your Macs in the app and sign out one you no longer use. You can move up to 3 times a calendar month.

My trial ended

The trial ends after 7 days or 5 GB removed. You can still scan and use the Restore Bin. To keep removing, choose Subscribe in the app.

Can I use PurgeKit offline?

Yes. Scanning always works. A subscription keeps working for 14 days offline and renews next time you connect. Trial removals need internet so they can be counted.

Where did my removed items go?

Cleaned caches are in PurgeKit's Restore Bin for 7 days — open it from the sidebar to put items back. Your own files (from Large & old or Space Map) go to the macOS Trash.

Refunds and cancelling

Cancel from Settings → Account → Manage subscription. See the refund policy.

How do I delete your account?

Email support@purgekit.example from the address you sign in with and ask us to delete your account. See the privacy policy for what we keep.